At Lustra, we take pride in the quality and craftsmanship of our preserved flowers. To ensure your complete satisfaction, we offer a One-Year Rose Guarantee for all our preserved flower arrangements.
What Does Our Guarantee Cover?
Our One-Year Rose Guarantee provides coverage for any damage or defects in your preserved flowers that occur under normal use and care within the first year of purchase. This includes:
- Accidental Damage: If your preserved roses arrive damaged or deteriorate due to unforeseen issues, we’ll replace or repair them at no cost.
- Quality Concerns: If you notice defects in the craftsmanship, color, or structure of the flowers, simply reach out to us for support.
How It Works
- Contact Us: If you encounter any issues, email us at lustra.oc@gmail.com or call +61 434 845 874 within the one-year warranty period.
- Provide Details: Share your order number, a description of the issue, and photos of the damaged product to help us assess the situation.
- Replacement or Repair: Once approved, we’ll either send you a replacement or repair your preserved flowers, ensuring they return to their original beauty.
Exclusions
Our guarantee does not cover:
- Damage caused by improper handling, exposure to water, or environmental factors like extreme humidity or sunlight.
- Natural variations in color or texture due to the handmade nature of preserved flowers.
Our Promise
At Lustra, we’re committed to providing products that last as long as your cherished memories. With our One-Year Rose Guarantee, you can shop with confidence, knowing that your preserved flowers are backed by our dedication to quality and customer satisfaction.
Celebrate life’s precious moments with Lustra, and let us take care of the rest. 🌹